FAQ

Got a question about my artwork or process? You might just find the answer here. And if not, please feel free to email me or use the contact page to get a quick answer.


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General

Do your paintings come in different sizes?
Do you sell your paintings matted or framed?
Do you ship outside of the U.S.?
I don’t have PayPal. Can I pay another way?
Where do I pay?
Do you offer refunds?
Do you offer discounts for multiple orders?

Custom Portraits

Will you paint 2 pets in one portrait?
Do you paint people?
Do you paint pets other than cats and dogs?
Can you make my painting more realistic instead of “messy?”
Can I order multiple custom portraits?
What if I need my painting sooner than your current turnaround time?
Will you hand write a message or my pet’s name on the painting?
Can I choose the colors that you use?


Do your paintings come in different sizes?

Right now, my watercolor and coffee paintings (custom orders or currently available) come in 9×12″, 8×10″ and 5×7″. Fine art prints are available in 5×7″ and 8×10″.

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Do you sell your paintings matted or framed?

No. The paintings that you purchase will arrive in a clear cellophane sleeve, without matting or frame. If a picture of an available piece is shown in a frame, it’s only meant as an example of how you might display your artwork. There are many artisans who specialize in framing (I have personally been happy with The Rusty Roof) as well as big box stores, such as A.C. Moore or Michaels.

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Do you ship outside of the U.S.?

I’m sorry to say that I do not. For a while I was shipping paintings to Canada, but the cost of shipping was prohibitive and packages were taking too long to arrive.

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I don’t have PayPal. Can I pay another way?

Everything that I have available on this site can be purchased through my Etsy shop. There you can pay with credit cards, Etsy gift cards or PayPal. Or you can visit PayPal and decide if you’d like to create a free account. I’m sorry, but I don’t accept mailed payments such as check or cash for security reasons. Because this is an Internet-based store, all of my financial transactions are completed online.

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Where do I pay?

You can get the information on this website to get you started on ordering a painting or commissioning a portrait. However, you’re not going to find a shopping cart or check-out page on this site. If you’d like to purchase one of my ready-to-ship paintings, you can buy them from my Etsy shop. If you’d like to order a custom piece, visit this page for instructions on how to submit a photo. After the photo has been approved, I’ll email you a PayPal invoice or you can checkout on Etsy.

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Do you offer refunds?

Short answer: no. But if you have a really compelling story, I would most certainly consider it. Basically, if you’re ordering art from me, take a look around and get a really good feel for my style. If you dig it, then I hope that you’re happy with your order. But if you’re really not crazy about most of my work, don’t order a piece. That’s easy! And, as always, if you have any questions, send ’em my way!

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Do you offer discounts for multiple orders?

Depending on the quantity of the order and where each piece is being shipped, I’m happy to discuss offering a discount on postage and packaging, at the very least. Unfortunately, aside from the shipping, I can only offer discounts on orders of 10 or more portraits being ordered simultaneously. This is for two reasons: I try to keep my price point very low, which means that my margins are too thin to discount further, and I often donate 15% of the proceeds from sales to animal shelters and rescues. That is a large chunk of my intake.

But, hey! It can’t hurt to ask!

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Will you paint 2 pets in one portrait?

One of the most frequent questions I’m asked is if I will paint more than one pet in a painting.

The short answer is that yes, I will, if you have a great photo of your 2 pets snuggled close to each other. If the pets are touching: great! If the pets are overlapped, but their faces are still visible: great! If they are standing far apart or do not otherwise meet the requirements for photo submissions found on THIS PAGE, then it unfortunately won’t work.

These precautions are set in place because, I’ve been painting for a long time. I mean a long time. And it’s been my experience that with this style of watercolor painting, one single pet will look better and create a nicer looking portrait. So if I am going to paint your portrait with multiple pets, I want to make sure that it’s going to turn out really nicely!

Here are examples of finished paintings with 2 pets. If your photo looks similar to these paintings, it’ll probably work great!

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IMG_2783 IMG_2179 IMG_2292 Mozie & Coco-9541 IMG_1092 IMG_0740

Please note:

  • There is an additional fee for the second pet
  • Mini (5×7″) portraits cannot have more than 1 pet
  • The maximum number of pets in one painting is 2
  • Because of lighting, proportion and perspective issues, I do not combine multiple photos into one painting
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Do you paint people?

I have been known to paint people. I’ve even been known to paint on people (usually when they’re sleeping and have a good sense of humor). But as of now, I’m not painting people for commissioned portraits.

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Do you paint pets other than cats and dogs?

Birds, bunnies, horses, chickens — if you have a furry, feathered or scaled member of your family, I’ll paint it! All I need is a cute story about how much you love your pet and a great picture to get started.

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Can you make my painting more realistic instead of “messy?”

You know what’s great about being an artist? Being able to display my creativity in the style that most represents me and letting others decide if they like that creativity enough to invest in it. I can create very realistic portraits and have made many in the past. But I’ve also found that my happiest artistic moments are when I tap into the vibrant colors that make up the personalities of our pets and let the paint jump over the lines, helter-skelter across the page. I like street art and retro art and pop art. And I get bored easily, so I try to keep things interesting on the canvas.

I bet if you’re visiting my site, you dig my work and you can appreciate my stance. But I can also appreciate a request for a painting that is a little toned down. If you would like, I can use colors that are more naturally representative of your pet, but you should still expect some splashing and messiness.

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Can I order multiple custom portraits?

You most certainly can! And if you did, I’d be as happy as a dog with a bone… or perhaps as happy as a dog with a steak.

If you aren’t sure that you want to order them all before seeing one, please let me know. I’m happy to begin with one commission and let you decide after that if you’d like to place further orders.

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What if I need my painting sooner than your current turnaround time?

You know what’s great about candy bars in the checkout line? Instant gratification. I want a Snickers and there it is. Om Nom Nom!

With custom orders, though, there’s no such thing as instant gratification. I work on a first-come-first-served basis. As soon as you remit payment for your commission, you are in line to have your portrait completed. But I can’t in good conscience complete your painting before others who have been waiting longer.

I’m always happy to give you an estimate for how long production will take, but that time will vary depending on the time of year and number of orders preceding yours.

If you know that you will need your painting sooner, let me know before you order. I can have a look at my schedule and give you a more accurate date for completion. Hopefully, it’ll be sooner than expected.

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Will you hand write a message or my pet’s name on the painting?

Aside from my signature stuck way down in the corner of your painting, you won’t find any handwriting on your portrait. That’s because my handwriting is deplorable. Whatever artistic talents I possess, they did not transfer to my penmanship. That being said, I can add a pet’s name as a text transfer — basically I’ll trace the text onto your painting and then outline it with ink. So it will be very neat and tidy and not at all like my handwriting. It may not be terribly personal, but it will be legible.

Note that there is a small fee for added text and a character maximum.

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Can I choose the colors that you use?

Most definitely! That is one of the first questions that I will ask as we navigate the ordering process.

I would recommend that you have a look at examples of my work HERE and browse through the galleries of the most common color combinations. That may help you select the colors that you’d like.

I’m also happy to offer my advice, and my do so unsolicited if I don’t think certain color combinations will look nicely.

Natural color tones are a popular selection, but it should be noted that, due to the nature of this style of painting, very dark pets will be painted in lighter shades of their natural colors. All colors used must be light enough to show the black outline of your pet. This is important for the final product to look its best! If you have a black or very dark pet, I’m happy to send you examples of recent paintings that feature a pet with the same color so that you know what to expect with your pet’s portrait.

 

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