Got a question about my artwork or process? You might just find the answer here. And if not, please feel free use the contact page to get a quick answer.
How many custom orders do you accept every month?
Beginning in 2020, our lead time had extended to almost 4 months due to high demand. To shorten that turnaround time, we began limiting custom pet portraits to 5 each month until we’d caught up. After that, we began to accept up to 20 custom portrait requests monthly.
Can I be added to your “wait list” for custom artwork?
Sorry, but we don’t keep a “wait list” for custom art. Please understand that this decision was made to benefit both our customers and us. If you are interested in a custom pet portrait, but the monthly amount is sold out, please check back at the beginning of the next month. We will not contact you when there is availability and we will not reserve openings. As the artist, my time at work will be spent painting and preparing shipments.
The decision to limit the number of custom pet portrait orders per month was made after a lot of consideration. When the number of orders far outstripped my ability to keep up, I knew that I had to make some changes. To maintain a reasonable turnaround time and manage orders more precisely, we do not accept more than 20 custom portraits per month.
At the beginning of each month, the custom portraits in our Etsy shop will be restocked up to a quantity of 20. Once they sell out for the month, they will not be replenished until the following month. If a “wait list” was created for interested customers, that would be the same as accepting unlimited custom orders and lengthening the turnaround time. That results in months-long wait times and frustrated clients.
Note: Go Gray Artwork reserves the right to alter the number of custom orders available each month and can offer no guarantee of availability.
Do you ship internationally?
Shipping is available to the U.S. for purchases made here. Shipping is available to the U.S., Canada and the United Kingdom for purchases made on Etsy.
What is your turnaround time?
The time it takes to have your custom order shipped can be anywhere from 2-20 weeks, depending on the time of year. Longer turnaround time is common during the holiday season, from October through January. For current turnaround times, contact us.
Do you offer refunds for custom work?
Because of the personalized nature of custom art, I’m not able to offer a refund for custom portraits. Before ordering, please take a moment to look through examples of my work HERE to get an understanding of my style.
Can I “proof” custom pieces before you complete them?
Watercolor is a very rapid process and is a medium that allows for very few edits once it has dried. Because of this, I cannot offer a rough draft prior to completion. Before ordering, please take a moment to look through examples of my work HERE to get an understanding of my style. Custom work is non-refundable.
What are your requirements for pet photos?
Since my portraits are very faithful to the pictures that inspire them, I try to make sure I have the best photo for this type of painting. The ideal photo for me to work from is taken at eye level in bright, natural light where the full face/head, ears, neck and chest are visible. Keep in mind that I am not personally familiar with your pet, so details like eye color and fur color are very important.
For examples and tips for what works and what doesn’t, please visit THIS PAGE.
Can I reproduce your work and distribute it or use it for advertising purposes in print or online?
As the artist, I retain full rights over all of my intellectual property, including all of my original, custom and digital artwork. I maintain the exclusive rights to use and reproduce my art, unless I have entered into a contractual agreement for the distribution of specific pieces. If you are interested in working together, please feel free to contact me HERE. I will happily discuss and consider small business partnerships as well as non-exclusive distribution/reproduction contracts with professional distributors.
Unauthorized reproduction and distribution (digital and in print) is illegal.
Do you offer discounts for multiple order?
I am sorry, but I do not offer discounts for purchasing more than one custom portrait. The time and resources used to create the paintings remains the same to me, regardless of how many you purchase. My prices are based on the materials used and the time to create each individual piece. I hope you still consider my time, talent and work worth the cost.