FAQ

Got a question about my artwork or process? You might just find the answer here. And if not, please feel free use the contact page to get a quick answer.


Do you ship internationally?

Shipping is available to the U.S. for purchases made here. Shipping is available to the U.S., Canada and the United Kingdom for purchases made on Etsy.

 

What is your turnaround time?

The time it takes to have your custom order shipped can be anywhere from 2-6 weeks, depending on the time of year. Longer turnaround time is common during the holiday season, from October through January. For current turnaround times, contact us.

 

Do you offer refunds for custom work?

Because of the personalized nature of custom art, I’m not able to offer a refund for custom portraits. Before ordering, please take a moment to look through examples of my work HERE to get an understanding of my style.

 

Can I “proof” custom pieces before you complete them?

Watercolor is a very rapid process and is a medium that allows for very few edits once it has dried. Because of this, I cannot offer a rough draft prior to completion. Before ordering, please take a moment to look through examples of my work HERE to get an understanding of my style.

 

What are your requirements for pet photos?

Since my portraits are very faithful to the pictures that inspire them, I try to make sure I have the best photo for this type of painting. The ideal photo for me to work from is taken at eye level in bright, natural light where the full face/head, ears, neck and chest are visible. Keep in mind that I am not personally familiar with your pet, so details like eye color and fur color are very important.

In order for me to paint two pets in one portrait, I do require a single photo of both pets sitting or standing side by side. Because of issues with proportions, perspective and lighting, I’m not able to combine separate photos.

 

Can I reproduce your work and distribute it or use it for advertising purposes in print or online?

As the artist, I retain full rights over all of my intellectual property, including all of my original, custom and digital artwork. I maintain the exclusive rights to use and reproduce my art, unless I have entered into a contractual agreement for the distribution of specific pieces. If you are interested in working together, please feel free to contact me HERE. I will happily discuss and consider small business partnerships as well as non-exclusive distribution/reproduction contracts with professional distributors.

Unauthorized reproduction and distribution (digital and in print) is illegal.

 

Do you offer discounts for multiple order?

Bulk orders of 5 or more custom portraits ordered simultaneously are eligible for discounts.